This User Agreement constitutes a legal agreement (“Agreement”) between You, the Organization (which in this document includes “Organization”, “you”, “your”), of which the details are included in the profile page under ‘Company Information’, and Zing.gg Limited (“Zing.gg”, “we”, “us”, “our”). In this agreement you and we are referred to jointly as Parties.
This Agreement consists of 8 sections, namely 1 through 8. The main subjects in each section are:
Scope of Agreement and the position of Zing.gg;
Your registration with Zing.gg;
Services Provided to You by Zing.gg;
Your obligations to Zing.gg;
Payments and balances;
Security and confidentiality;
Final Conditions & Stipulations.
In this Agreement, the following terms mean:
|Account||The account held with Zing.gg in the name of the Organization for which the Organization for which Zing.gg, among other things, enables one or more Payment Methods, records Transactions and updates Balances;|
|Agreement||This User Agreement, which constitutes a legal agreement between you and Zing.gg;|
|Balance||The funds held by a Financial Institution on behalf of the Organization, after deduction of the expenses and fees of the Financial Institution and by extension Zing.gg and any other amounts to be charged by the Financial Institution, or funds to be kept by the Financial Institution to cover the risk of possible Reclaim(s);|
|Chargeback||The reversal of a transaction, or a request to that effect, initiated by a Financial Institution or a Customer of a Financial Institution. Depending on the Payment Method used, such reversal may have its own name, such as Dispute on the case of Visa or Chargeback in the case of MasterCard;|
|Customer(s)||Your customer who wish to pay for products and/or services provided by you and sold through the Payment Module;|
|Dashboard||A web page made available to the Organization by Zing.gg through which the Organization can launch a series of Payment Actions and view data recorded by Zing.gg relating to historical Transactions, and where settings relating to the services provided by Zing.gg to the Organization can be configured and modified;|
|Error Message(s)||An error message that results in you not being able to use the Zing.gg Platform and Payment Module as intended in this Agreement;|
|Financial Institution(s)||One or more banks or payment institutions and in particular card Acquirers the Payment Module is connected to and that process Transaction(s) for which an order has been given via the Payment Module;|
|Fraud||The intentional misuse of the Payment Services, Payment Information, Personal Data or the Dashboard for the purpose of obtaining unlawful gains;|
|Intermediary / Intermediaries||Every possible intermediary between Zing.gg and the Financial Institutions, including proprietors of payment products and brands (such as Visa and MasterCard) as well as the networks they use for the transmission and processing of transactions, judicial or government authorities;|
|Marks||Logos, trademarks, trade names, slogans or other indications of ownership;|
|Organization||The organization that aims to use the Zing.gg Platform and Payment Module for purposes including, but not limited to, the sale of products and/or services to Customers;|
|Outage||An unannounced interruption or unintentional modification in the operation of the Zing.gg Platform and Payment Module, which results in the Payment Module not delivering the functionality agreed upon by the Organization;|
|Parties||The Organization as well as Zing.gg|
|Party||The Organization or Zing.gg|
|Payment Information||All personal financial, card or transaction information corresponding to a Transaction processed through the Payment Module;|
|Payment Method||The way a Customer wishes to compensate the Organization for the goods and/or services delivered or to be delivered. The payment method must be offered by Zing.gg to the Organization and by the Organization to its Customer, and the resulting Transactions must be processed by the Payment Module;|
|Payment Module|| Software provided to the Organization by Zing.gg by which:
|Payment Services||The services provided by Zing.gg, which handles payment orders, given through the website of the Organization or through the Zing.gg Platform Tools or in any other way, from Customers for products and services of the Organization, by using the Payment Module;|
|Personal Data||Any information relating to an identified or identifiable natural person;|
|Refund||The full or partial reversal of a transaction, or a request to that effect, initiated by the Organization;|
|Security Measure||Any procedure or measure introduced by Zing.gg or proposed for the purpose or reducing the risk of Fraud in the use of the Payment Module by the Organization. Zing.gg or the Organization can implement such security measures by way of policy, processes and/or systems;|
|Solution||A remedy or alternative manner of operation for an Error Message after Zing.gg has received any confirmed Error Message, in such a way that the Payment Module delivers the functionality agreed upon with the Organization; dd|
|Transaction(s)||Orders given via the Zing.gg Platform or via the website of the Organization by one or more Customer(s) for products and/or services of the Organization, which order is presented for processing to one or more Financial Institutions by using the Payment Module;|
|Updates||Software that corrects errors in the Zing.gg Platform or the Payment Module;|
|Upgrades||Software that is an addition to the functionality and/or the security of the Zing.gg Platform or the Payment Module;|
|Website||One or more websites or other services maintained by the Organization, such as apps for mobile devices.|
Section 1: Scope Of Agreement And Position
1.1 Scope of Agreement
This Agreement applies to all (legal) acts between you and Zing.gg and will remain applicable after termination of the services, regardless of whether you explicitly communicated this termination to us. The applicability of any other conditions or agreements is explicitly rejected, unless agreed upon explicitly by the Parties in writing. By entering into this Agreement you implicitly express your consent to be bound by its terms and conditions.
1.2 Position of Zing.gg
Zing.gg is a technical platform operator specializing in digital payments. The services of Zing.gg enable you to accept payments from your Customers in exchange for the products and/or services delivery by you. Zing.gg does not accept any liability for the products and/or services that are purchased using the Zing.gg services. We act as a technical service provider directly and in conjunction with Third Party Providers, specifically the Financial Institutions who clear and settle the financial transactions we send to them for authorization on your behalf, who ultimately provide the Payment Service.
Our partner Financial Institutions are each duly licensed and regulated in their EU/EEA country or origin with licenses passported to each EU/EEA member state and each are Principal Members of Visa and MasterCard. Depending on the Service provided, we may require that you contract directly with our Third Party Providers in order to receive their Services, which will form an essential component of our overall Service offering to You.
Hereinafter in this Agreement where our services are provided either solely by ourselves or in conjunction with our partners, it is under hereby understood and agreed that any such reference to ourselves as specified in item 1 above shall also include any Third Party Providers who may be involved in the provision of the associated service.
Section 2: Registration With Zing.gg
2.1 Registration Process
The services of Zing.gg are only available to legal persons and legal constructs (organizations), and explicitly not to persons who want to receive payments in the personal, family or household context. You must register with Zing.gg before you can use our services. You register by generating an account, which gives you immediate access to the free services available through the Zing.gg platform. If you choose to upgrade your account to enable you to accept card payments, you will indicate your preference by toggling the Activate Payments request function located in the dashboard. Zing.gg will evaluate your request, and if you qualify at face value as being eligible for merchant account approval, Zing.gg is required to ask you for certain information. Consequently, during the activate payments portion of the activation process, Zing.gg will request information including your registered entity information and location, your trade name (if applicable), your address details, your phone and email contact details, and your VAT number. You must also provide Zing.gg with information on the ultimate beneficial owners of your organization. The persons you register with Zing.gg must be competent and authorized to that effect. You confirm that you are a national or a legal resident of the country you indicate on registration, and that you authorized to develop business activities you that country.
You guarantee that all the information you provide to Zing.gg is complete and truthful, and that you will keep your information registered with us up to date. You must inform Zing.gg without delay of changes in the corporate name, corporate status, corporate structure, type and scope of the services or any other relevant changes
When you register with Zing.gg your email address is automatically assigned as your username and you will be asked to select and confirm a password of your own choosing. You will be asked validate the email address by clicking a confirmation link on an email we send you. The username and password provided to access Zing.gg are strictly personal and may not be shared with anyone. You are responsible for damage and/or loss arising from misuse of the username and password, and you must inform Zing.gg of the loss, theft and/or misuse thereof.
2.2 Business Cases
You are required to register all websites (URLs) using the Payment Services with Zing.gg. You can do so by generating a business case in your account for each website URL. It is not permitted to use the Payment Module on websites other than those registered explicitly and in advance with Zing.gg, and approved by the Financial Institution that issues your Merchant Account. Nor is it permitted to initiate Transactions via a business case other than the case belonging to the website on which the Transaction was initiated. Besides the URL you must register the trade name under which you do business via this URL. Zing.gg can use this information in the way in which Transactions are displayed on Customers account statements. Zing.gg is not responsible for any costs arising from the fact that Customers do not recognize the trade name of a specific Transaction on their account statement.
You guarantee that the URL(s) you register with Zing.gg do not contain any libellous, defamatory, obscene, pornographic or blasphemous material or expressions. Zing.gg will terminate the use of the Payment Module for such URLs immediately upon discovery.
Where you mention the Payment Method(s) available to Customers, not limited to the payment page of your website, you must include all Payment Methods offered by you, and you must display the Brand(s) belonging to the Payment Method described as your specific Payment Method. You must not criticize or deliberately misrepresent any of the Payment Methods or the services linked to them, nor are you allowed to develop activities that damage the interests of the Brands or Zing.gg or the Payment Method(s). In such a case, Zing.gg may discontinue your use of the Payment Module.
2.3 Verification and Acceptance
After registration, we will verify your identity and assess the risk that your business activities pose for Zing.gg, and it is on this basis that we decide whether or not to make the Payment Services available to you and request a Merchant Account for you with our partner Financial Institution. For this purpose, Zing.gg may share your information, including the Personal Data of your legal representative(s) or ultimate beneficial owner(s) with the Financial Institution, which can make its own assessment with respect to use of the Payment Services. We may ask you to make additional information available for these verification activities, including financial statements, invoices, permits or other types of identification or permissions issued by the government. By accepting this Agreement, you give us and the Financial Institution permission to retrieve any information deemed necessary about you and to make this information available to third parties including, but not limited to businesses engaged in the registration of creditworthiness and other information providers. You hereby give these third parties permission as well to provide such information about you to us. You are aware that such information includes name, address, credit history and other data. Zing.gg may update this information periodically to determine whether you continuously meet our conditions and comply with this Agreement.
You hereby give Zing.gg permission to share information about you and your application (irrespective of whether the application is approved or rejected) and your Account with our partner Financial Institutions(s). This includes information:
- About Transactions, so that Zing.gg and/or the Acquirer can comply with obligations arising from statutory requirements or requirements of supervisory authorities;
- For use in relation to management and maintenance of the Payment Services;
- By which the information about you can be recorded and updated, and where the information helps to improve the Payment Services;
- That Zing.gg needs for its risk management.
In exceptional cases, we may request your approval to conduct an inspection at your office or inspect your financial and other records, insofar as they may relate to the extent and way in which you comply with this Agreement. Should you not comply with our requests within five (5) days, this could lead to the suspension or termination of your account.
Section 3: Services Provided By Zing.gg
3.1 Payment Module
Zing.gg will make efforts to keep the Payment Module available to you. Zing.gg cannot, however, guarantee complete and permanent availability of the Payment Module. Zing.gg will have the right to switch off the Payment Module for maintenance purposes. This will preferably be done at night. Zing.gg will have the right as well at any time to modify the Payment Module. Zing.gg will not be required to maintain, modify or add certain properties or functions specifically for the Organization.
Zing.gg reserves the right, with immediate effect, to discontinue the provision of its services to you, deny you access to the Payment Module and terminate this Agreement if Zing.gg suspects that you are acting in conflict with this Agreement. Zing.gg hereby reserves the right to recover any losses incurred through this from you.
If you use the Payment Module in a way as referred to below, this use will in any case (but not exclusively) qualify as punishable, unlawful, and/or harmful in the following circumstances:
- Purchase and/or sale of goods and/or services of which the purchase and/or sale in the country of origin and/or the country in which the goods and/or services are offered is in conflict with any applicable statutory provision or public morals;
- The sale of products and/or services by the Organization without being willing or able to deliver them to one or more Customers within a reasonable period;
- Use of Personal Data in conflict with the General Data Protection Regulation, or insufficiently informing Customers in a way as referred to in the General Data Protection Regulation;
- Hacking, phishing, unauthorized penetration in the system and/or network structure of Zing.gg, Acquirers, Intermediaries, Suppliers and/or third parties;
- Collecting payments without a legally valid contract between you and the Customer;
- Deliberately misleading Customers, Zing.gg, Acquirers, Intermediaries, Suppliers and/or third parties, and
- Committing Fraud or aiding and abetting and/or allowing fraudulent activities.
3.2 Payment Methods
The Payment Module enables your Customers to use different Payment Methods depending on their availability to you. Each Payment Method has its own characteristics, risks and conditions, including cost structure, payment term, the manner in which the payment is made, and the possibilities offered to Customers to dispute the payments or claim refunds or process chargebacks. When you request to enable a Payment Method via the Dashboard, we assume that you understand and accept the conditions of that Payment Method. Zing.gg may add new Payment Methods in the future, which must in general be activated before they can be used in the Payment Module. Zing.gg reserves the right to delete Payment Methods from the Payment Module and may deny the Organization the use of a specific Payment Method.
3.3 Foreign Currency
Zing.gg offers you the possibility to receive payments from your Customers in different (foreign) currencies. When you use this option, the Financial Institution converts the payments for you into an amount in the settlement currency you select from the Financial Institution’s available settlement currency options. The amount to be received by you is calculated by the Financial Institution per individual payment on the basis of the buying rate (combination of, among other things, the exchange rate of the currency at the time of the reimbursement and the costs as charged by the Financial Institution’s supplier) and a mark-up. The mark-up is usually set by the Financial Institution at two and a half (2.5) percent of the exchange rate charged the to the Financial Institution, unless otherwise agreed upon by the Parties.
Section 4: Your Obligations
4.1 Prohibited Activities
You must only accept payments and process them via Zing.gg’s Payment Module for the lawful sale of legal goods and services. There are certain categories of Organizations and activities for with the Payment Services cannot be used. Most of these categories are imposed by the Financial Institutions and Intermediaries which are used by Zing.gg to process Transactions. Zing.gg maintains a list of prohibited activities. Activities for which Zing.gg cannot provide its services include, but are not limited to the following categories of products or services that (can) constitute an unacceptable risk for Zing.gg’s reputation: erotic content or services, high-financial products or services, certain medicines, illegal or stolen products/services, illegal games of chance, narcotics and certain food supplements. Zing.gg has made a full list of prohibited activities, products and services available on its public website. Zing.gg can change this list at any time, and remove or add certain activities and business categories.
By registering with Zing.gg, you confirm that you will not use our services for activities other than those approved during registration or explicitly approved by Zing.gg afterwards. If Zing.gg thinks or suspects that, in spite of this assurance, you are accepting payments for prohibited activities as referred to in this Agreement, you must end these prohibited activities immediately at Zing.gg’s request. If you have not ended the prohibited activities within the timeframe set by Zing.gg, Zing.gg reserves the right to terminate the Agreement with immediate effect. In case of doubt, you should refer to Zing.gg support for further information.
4.2 Compliance with Laws and Regulations
You warrant and guarantee that your activities, both online and offline, comply with the relevant laws and regulations and this Agreement. You must ensure that the correct use of the Payment Module and the manner in which the Payment Module is applied. You must inform your Customers how they can use the Payment Module in a correct and safe manner. You guarantee as well that you will not perform or omit acts – and see to it that your Customers do not perform or omit any acts – regarding which you know or reasonably ought to have known that such acts or omissions will result in the use of the Payment Module that is punishable and/or unlawful, or might possibly cause damage.
4.3 Provision of Information
You are responsible for the clear and orderly inclusion of the following information on your site:
- Your contact information (or that of customer service), consisting of at least the address, telephone number and email address;
- Information on the prices of your products and/or services;
- Delivery information, especially timelines and charges;
- Payment terms;
- Where relevant, information on subscriptions, the term of a subscription and the way in which it can be cancelled.
You must also be clear and pro-active in communicating any delay in delivery or the cancellation of an order. If Zing.gg receives complaints about you, and such complaints necessitate an investigation or other activities to be carried out by Zing.gg as determined by Zing.gg, Zing.gg will have the right to charge you for the costs to be determined for this investigation.
Section 5: Payments 7 Funds
5.1 Safeguarding Customers’ Funds
Zing.gg does not receive funds on your behalf, in each case they are safeguarded by your contracting Financial Institution and settled directly to the bank account details you confirmed by you in your Merchant Agreement or as updated by Merchant Agreement Amendment by you thereafter. The Financial Institution is not required to verify the correctness of these instructions with Zing.gg. Consequently, each payment made by your Financial Institution is made on your instructions to your Financial Institution and each incorrect payment is therefore the consequence of incorrect instructions to that effect given by you to your Financial Institution. Each request for a payment to which you are or think you are entitled will therefore be a request to your Financial Institution, and you hereby waive your right to demand the amount from Zing.gg or to take legal action to demand such amount from Zing.gg
Your contracted Financial Institution charges a rate per successful transaction and a fixed processing fee per transaction regardless of outcome. The amount of the rates your contracting Financial Institution charges are displayed in your Dashboard and in your Merchant Agreement with your contracting Financial Institution. Where this is not the case, the basic rates displayed on the public website of Zing.gg are applicable.
Zing.gg is not entitled to adjust your rates with your Financial Institution unilaterally, but we may require you to agree to a change in commercial terms with your Financial Institution under certain conditions. If this concerns an increase in the rate, we will inform you at least one (1) month before this new rate takes effect, by email or via the Zing.gg dashboard, and prepare a Merchant Agreement Amendment detailing the revised rates, which we will present to you electronically for your signature. If you inform us within one (1) month after receiving this information from Zing.gg, in writing or by email, the fact that you do not agree to this increase and if you do not sign the Merchant Agreement Amendment, this Agreement and your Merchant Agreement with your contracting Financial Institution will automatically terminate as of the date on which the new rate is scheduled to take effect.
All rates listed in your Agreement with your contracting Financial Institution or on Zing.gg’s website are exclusive of VAT and other government charges, unless explicitly stated otherwise.
Zing.gg only processes Transactions that are authorized by the relevant Intermediary/Intermediaries and/or the Financial Institution involved in the specific Payment Method and/or Customer. You yourself are responsible for checking the correctness of the Transaction Data presented in the Payment Module in connection with the purchase of products and/or services.
On each Transaction, there will only be a contractual relationship between you and the Customer(s) on the one hand and the Financial Institution and Customer on the other. Zing.gg explicitly remains outside these contractual relationship(s), which also means that no obligations exist or arise for Zing.gg as a result of these contractual relationships.
5.4 Reversals, Chargebacks, and Refunds
Zing.gg gives no guarantees and accepts no liability for Transactions that are automated and completed, but which at a later stage, in whatever form, are reversed by the Customer or the Financial Institution (“Reversals”). Such Reversals, whether Refunds or Chargebacks may be the (non-limitative) result of:
- A dispute with the Customer;
- Unauthorized or incorrectly authorized Transactions;
- Transactions that do not comply with the rules of the relevant Transaction-processing network of the card-issuing agency involved or this Agreement, or which are allegedly unlawful of suspicious, or
- Other reasons used by the Card Network, the Financial Institution or the Cardholder’s card-issuing institution.
You are fully responsible and liable for Reversals, irrespective of the reason for, timing of or termination of the Reversal. In the event of a Reversal, you will be immediately liable to your Financial Institution and to Zing.gg for the entire amount of the Reversal, together with any costs and penalties, including the penalties that could be imposed on Zing.gg by the Intermediary/intermediaries and the Financial Institution. You agree you’re your Financial Institution may, and hereby authorize your Financial Institution to, set off the total claim based on the Reversal against your claim against your Financial Institution, or debit the amount from the bank account of your Financial Institution. If Zing.gg’s partner Financial Institution is unable to collect this claim itself, you must pay Zing.gg or its partner Financial Institution the full amount immediately on request.
In addition to the above, if there is a suspicion that a certain Transaction can result in a Reversal, Zing.gg’s partner Financial Institution will be entitled to retain the amount of the possible reversal, or withhold it from the balances you are yet to receive, until the time that:
- A Reversal is established as a result of a complaint from a Customer, in which case the Financial Institution will retain the funds;
- You have successfully disputed a Reversal;
- Under the relevant laws or regulations, the period has expired during which a Customer can dispute the Transaction in question; or
- We have established that a Reversal will not take place anymore.
You have the possibility to dispute a Reversal imposed on you. We can assist you in doing so by means of notifications and software. We, however, do not accept any liability for our role or our assistance in disputing the Reversal. You declare that you will provide us in a timely fashion, at your own expense, with the information needed to investigate and help resolve the Reversal. You give us permission to share relevant information with the card holder, the card-issuing institution and the Financial Institution to help resolve the dispute. You are aware that no providing us in a timely fashion with complete and accurate information can result in a final, irreversible Reversal. If the card-issuing institution or the relevant Intermediary/ Intermediaries does/do not resolve a dispute in your favour, we can claim the amount of the Reversal and related costs from you, as specified in this Agreement. We reserve the right to charge costs of our investigation and the mediator’s role in relation to Refunds.
Zing.gg, the Financial Institution or the Intermediary/intermediaries may decide that you are responsible for an excessive number of Reversals. An excessive number of Reversals can result in additional costs and penalties. They can also lead to restrictions in the way in which you can use our services, including, but not limited to:
- Changes in the conditions for and the amount of guarantee to be retained by the Financial Institution;
- Increase of the costs charged;
- Delay in payouts, or
- Possible suspension or termination of the Payment Services provided by Zing.gg and/or it’s partner Financial Institution.
In the event of an excessive number of Reversals, the Financial Institution and/or Intermediaries can also implement additional checks and restrictions in the processing of your Transactions.
All payments made by your Customers via one or more Transactions, after deduction of the costs withheld by the Financial Institution which include Zing.gg’s rates, are received and held for Safekeeping on your behalf by the Financial Institution. The Financial Institution keeps the deducted costs and fees and pays the remainder to you. You hereby authorize the Financial Institution to receive all payments relating to your Transactions in an account of the Financial Institution.
The payment of a Balance to you will be made from a threshold value, usually €150 (one hundred and fifty Euros), unless the Parties have agreed otherwise. In the event that Zing.gg or the Financial Institution discovers a difference in the payment made to you and the outstanding Balance, the Financial Institution reserves the right to settle the difference or reclaim the incorrect payment until the situation has been corrected. You can request changes to the settlement frequency in the Dashboard.
The Financial Institution is entitled to change the settlement frequency or to suspend Payment Service and settlements (temporarily), or to cancel Transactions, for instance in case of complaints, attachments or investigation into possible Fraud. Your obligations relating to use of the Payment Module will remain fully in force during this period.
Section 6: Security And Confidentiality
Zing.gg will have the right to terminate this Agreement with immediate effect, or request suspension of the Provision of Services or settlements by the Financial Institution temporarily in the event of (a suspicion of) Fraud, indications of Fraud and/or situations in which more detailed investigation needs to be done. You will be notified of this by email or telephone, unless such notification is not considered desirable in the context of the investigation; Zing.gg will not be liable for losses incurred as a result of such an investigation.
6.2 Security and Fraud Measures
Zing.gg can provide you with security procedures and measures or make suggestions with a view to reducing Fraud. These procedures and measures can include processes or systems developed by Zing.gg or by third parties, including, but not limited to, the introduction of two-factor authentication (2FA) for logging into the Dashboard. You agree to assess these procedures and measures and choose which of them are appropriate for your activities in order to protect you against unauthorized Transactions, and if necessary, to use additional systems and procedures not provided by Zing.gg. Switching off or refusal to use the security measures and/or procedures increases the chance of unauthorized Transactions.
If applicable to you, you are responsible for use of information on lost or stolen cards by which goods and/or services can be purchased on your website. Zing.gg is not responsible, nor does Zing.gg indemnify you for losses or damage caused by the use of lost or stolen credit cards for the Payment Services. This also relates to losses arising from the use of lost or stolen credit cards to make purchases via your Website, or cause by user names and passwords getting into the wrong hands.
Parties will, barring prior written consent from the other Party, treat all data and information about the other Party that is secret or of a confidential nature as strictly confidential, secure it in an appropriate manner and not disclose them to third parties in any way whatsoever. Parties will only use the above-mentioned information in the context of the Agreement.
Secret or confidential information is, barring written consent of what is stipulated by the Agreement, in any case, but not limited to: all information that is explicitly indicated as secret or confidential by the other Party, all information and data Parties come to know in the context of the Agreement, technical, financial and business information, drawings, formats, concepts, source codes, pilots and all other information which Parties know, or reasonably ought to know, is secret or of a confidential nature and should not be disclosed to third parties, for example because its disclosure could result in a reasonable change that the other Party could incur a loss or other disadvantage.
Nor may Parties use or disclose confidential information and/or data provided to them or which they have come to know in the context of an Agreement in the vent of, whether premature or not, full or partial termination of an Agreement, or after the termination of an Agreement.
Parties are entitled to disclose or hand over confidential information of the other Party to the competent authorities, in cases in which they are required to do so under applicable statutory provisions, or in which Zing.gg is required to deliver it to an Acquirer or Intermediary on the basis of agreements made with such Acquirer or Intermediary.
Zing.gg is entitled to provide information (including confidential information) to an intermediary and/or an Financial Institution in the event of (a suspicion of) fraudulent use of the Payment Module and/or at the request of an Intermediary and/or and Financial Institution.
Section 7: Privacy
7.1 Responsibilities of Parties in relation to Data Protection
Personal Data are processed in the context of the execution of the Agreement. With respect to the processing of the Personal Data, both Parties are controllers within the meaning of the General Data Protection Regulation, insofar as they independently determine the purposes and means for the processing. Parties must take appropriate technical and organizational measures for the protection of Personal Data. If asked, Parties will inform each other of the security measures taken.
Zing.gg is responsible for the protection of the Payment Data in its possession, and will take all administrative, technical and physical measures reasonable from a commercial point of view to protect your Personal and Payment Data against unauthorized access or unintended loss or alteration. Notwithstanding the above, Zing.gg cannot guarantee that unauthorized third parties will never be able to breach or circumvent the security measures taken by Zing.gg and use the Personal and/or Payment Data for malafide purposes. You accept this risk if you provide us with your own and your Customer’s Personal Data.
Zing.gg will process Personal Data in the context of its services, in connection with statutory obligations, and to safeguard the security and integrity of, inter alia, its organization and the financial sector. In processing Transactions and payments, Zing.gg works with different Financial Institutions and Zing.gg shares Personal Data with Financial Institutions.
Zing.gg will only make Personal Data available to third parties in the contexts of its services. In addition, in case of complaints or questions from your Customers, Zing.gg can share your contact information with your Customers.
7.2 Protection of User’s Data
In your contract with your Customer, or in the general terms and conditions applicable to the relationship with your Customer, you must state that you use Zing.gg for the processing of Transactions, and that Personal Data of your Customer are shared with Zing.gg in this context. If applicable, you must ensure that your Customer, directly or indirectly, gives Zing.gg all required (explicit) consents as referred to in the applicable privacy legislation.
You guarantee that you comply with all requirements set by the GDPR for the processing of Personal Data as presented to the Payment Module by you as the Organization or by your Customers. Should you fail to comply with this obligation, or in the event that an Intermediary or a Financial Institution, court or government institution so requests or requires of Zing.gg, Zing.gg will be entitled to suspend its obligations with respect to you.
You are fully responsible for the security of the data on your Website(s), your app, or otherwise in your possession. You agree to comply with all applicable national and international laws and regulations pertaining to the collection, secure storage and dissemination of Payment Data or Personal Data on your site, your app or otherwise.
If applicable to you, you must comply with the rules as set out in the relevant parts of the Payment Card Industry Data Security Standards (PCI-DSS) and the Payment Application Data Security Standards (PA-DSS). If, in spite of this, and ‘Account Data Compromise’ (ADC) occurs nevertheless, and it occurs through your actions, you will be liable for this. In the event that Zing.gg and/or an Intermediary conducts and investigation as a result of an ADC, and costs are involved in this investigation, you hereby accept these costs in advance, only, however, insofar as Zing.gg has shared the amount, or an indication, of these costs beforehand with you. You can find information on PCI-DSS on the website of the PCI Council.
If Zing.gg considers it necessary to verify wither you meet the aforementioned PCI standards, you must immediately provide the documents from which this is clearly and unambiguously evident. You declare that you will use only suppliers that meet the PCI standards when it comes to the storage and transmission of Payment Data, particularly concerning, but not limited to, the card number (referred to as the Primary Account Number or PAN), the expiration dates of cards and the CVV2 Code. You are advised not to store any such data at all, and you are aware that it is strictly prohibited at all times to store the CVV2 code in any form.
In the event of a (suspected) data breach at your organization, in which Payment Data may be involved, you must notify Zing.gg of this data breach without delay, and under no circumstances later than two days (48 hours) after the discovery of the data breach. Zing.gg or another Financial Institution may request additional information on this data breach, in which case you must provide such information without delay.
7.3 Your Privacy Rights
You have the right, upon request, to view, alter, limit or delete your Personal Data which Zing.gg processes, unless Zing.gg is under a statutory obligation not to comply with your request. Furthermore, you have a right to data portability. Such a request can be made up to 30 (thirty) days after the termination of your Agreement with Zing.gg. Zing.gg will makes sure that your data are provided to you in a structured, frequently used and machine-readable format.
7.4 Privacy rights of Data Subjects
Parties must thoroughly inform data subjects (usually consumers) whose Personal Data they process of their privacy rights, and must ensure that these rights can be reasonably exercised. Where reasonably necessary, Parties will assist each other in complying with these obligations, as set out in the applicable privacy legislation.
If a data subject wishes to exercise his or her rights with Zing.gg or you, and Zing.gg or the Organization is of the opinion that the data subject should exercise these rights with the other Party, Zing.gg or the Organization will refer the data subject to the other Party.
Section 8: Final Conditions And Stipulations
8.1 Third-Party Clause
Parties acknowledge that this Agreement also entails a third-party clause for the purposes of Financial Institution which Zing.gg may introduce to the Organization. Rights of the Parties under this Agreement will not require the approval of any third party.
You indemnify Zing.gg for claims (as well as all costs incurred by Zing.gg in relation to such a claim) of Customers, Financial Institutions, Intermediaries and/or third parties arising from:
- Abuse of the Payment Module by the Organization, as defined in Article 3.1;
- Defects in the Website and/or defects in the products and/or services provided by the Organization;
- Non-compliance by the Organization with obligations arising from applicable privacy legislation, including, but not limited to, the General Data Protection Act;
- Non-compliance and/or unlawful acts in the broadest sense y you with respect to Customers and/or third parties.
Zing.gg must be held liable in writing, after Zing.gg has been given a reasonable period to offer an appropriate solution. If Zing.gg is liable in connection with a breach of its obligations or for losses otherwise incurred by you, Zing.gg will be liable only for direct loss and not for indirect loss. Indirect loss means, but is not limited to, loss of goodwill, lost profits, missed (investment) opportunities and missed savings. If and insofar as Zing.gg is liable to you, such liability will be limited in all cases to an amount equal to the amount received by Zing.gg in the form of revenue share from the Financial Institution introduced by Zing.gg in relation to the rates charged to you by the Financial Institution, to which the loss relates. In the event of an Agreement with a term of more than six (6) months, the liability of Zing.gg will be limited to the maximum of the amounts received by Zing.gg under the Agreement in the last six (6) months, exclusive of VAT. Notwithstanding the preceding paragraphs, the liability of Zing.gg will in all cases be limited to EUR 10,000 (ten thousand euros) per harmful incident. A series of incidents count as one (1) incident. Any claim against Zing.gg will lapse by the elapse of a period of three (3) months after the harmful incident became known to you, except in the case of written acknowledgement of the claim by Zing.gg
8.3 Force Majeure
Parties will not be liable in the event of Force Majeure. “Force Majeure” means: circumstances or events beyond the control of the Parties – regardless of whether or not these circumstances were foreseen or foreseeable at the time the Agreement is signed – as a result of which Parties cannot reasonably be required to comply with their obligations under the Agreement. These circumstances include in any case, but are not limited to: war, fire, natural disasters, labour disputes, power outages, strikes, epidemics, government rules and/or comparable rules, embargoes, non-compliance (due to bankruptcy or other reasons) by suppliers, Financial Institutions, Intermediaries, sub-contractors or any other third party or parties engaged by Parties in performing the Agreement, attachments, unavailability of the systems of Financial Institutions and/or telecommunication services and (attempted) unauthorized penetration in and/or unauthorized use of the systems, networks and databases belonging to Zing.gg, the Organization, Intermediaries and/or Financial institutions, and/or on which Zing.gg, the Organization, Intermediaries and/or Financial institutions depend, as well as all incompetent work performed on them by parties other than Zing.gg or third parties it has engaged.
8.4 Intellectual Property
All intellectual property rights, including, but not limited to, all existing and future rights and claims on, or in relation to, the use of copyrights and neighbouring rights, chip rights, trade name rights, trademark rights, domain names, patent rights, design rights and database rights in relation to the platform or related items, will be vested exclusively in Zing.gg.
You have the right to use regarding a Payment Service for the term of the Agreement, to the extent it is necessary for performance of the Agreement. None of the stipulations in this Agreement will entitle you to any right with respect to the platform and/or the Payment Module in related terms.
You will never have the right to make an adaptation or modification to the platform and/or the Payment Module, nor the right to make copies of them, to decompile the platform and/or the Payment Module and/or to modify or to attempt to modify them otherwise.
8.5 Complaints, Outages and Support
When you discover a problem that renders the Payment Module unusable in the way specified in the Agreement, you must report this to Zing.gg as soon as possible. Zing.gg will process the report in its registration system and then make maximum efforts to arrive at a remedy for an Outage with a reasonable time, so that the Payment Module will once again provide the agreed functionality. Zing.gg will remain available during business hours to provide you with a reasonable level of technical support with your use of the Payment Module.
You yourself are solely responsible for supporting your Customers. You are responsible for replying to emails from Customers within a reasonable time, when the questions in the emails relate to the use of the Payment Module.
You must notify Zing.gg as soon as possible after discovering an Outage. In the event of an Outage, the following protocol must be followed:
- You must notify Zing.gg of the Outage as soon as possible;
- Zing.gg will register this and provide you with a ticket number as a reference to the Outage;
- Zing.gg will start an investigation into the Outage and make efforts to arrive at a Solution within a reasonable time;
- Zing.gg will inform you of the Solution put in place.
8.6 Statements Regarding Acquirers and Financial Institutions
The following Financial Institutions act as processors:
- For certain transactions processed under the brands MasterCard and Visa: PXP Financial Limited, The Cornmill, Roydon Road, Stanstead Abbotts, Ware SG12 8XL, United Kingdom
- For certain transactions processed under the brands MasterCard and Visa: Secure Trading Financial Services Limited, Europa Business Centre, Triq Dun Karm, Birkirkara BKR 9034, Malta
Both Financial Institutions declare that:
- They are the party/parties concerned that possess the licenses to process the aforementioned Transactions on your behalf;
- In that capacity, they form part of this Agreement;
- They are responsible for informing you of the rules with which you must comply on behalf of the aforementioned brands, but that this information can be provided to you by Zing.gg’
- They are responsible for the ultimate payment of funds;
- They are responsible for all funds retained temporarily as a guarantee for possible Claims for Chargeback (see Section 4.4)
8.7 Term, end and transfer of this Agreement
This Agreement is effective as of the date this Agreement is accepted by you. The Agreement is effective for an indefinite period of time. Each Party has the right to terminate the Agreement, considering a notice period of at least one (1) calendar month. Each Party may terminate this Agreement with immediate effect (in writing) in case the other Party:
- Is declared bankrupt, has been granted a moratorium on payment, has discontinued its business activities or has been liquidated;
- Each Party may terminate this Agreement for a period of 30 (thirty) days after being sent a written notice of default.
8.8 Miscellaneous other stipulations
This Agreement supersedes all previous agreements between the Parties, regardless of whether these agreements were made orally or in writing. Zing.gg reserves the right to amend this Agreement. The notification hereof can be made in writing, by email or via the Zing.gg Dashboard. The amendments will enter into effect one (1) month after notification, unless stipulated otherwise. If you do not wish to agree to these amendments, you will be entitled to terminate the Agreement, with a notice period of one (1) month.
This Agreement is governed exclusively by English law and the Parties must bring disputes before the court in England. If the court declares articles of this Agreement invalid, the other articles will remain fully in force.
Zing.gg has the right to outsource some of its services to third parties.
Transfer by you of this Agreement or the rights and obligations contained in it is only possible with prior written permission from Zing.gg, which permission can be given under certain conditions, to be determined at such time. You hereby give Zing.gg permission in advance, to transfer an Agreement at any time desired by Zing.gg to a third party to be indicated by Zing.gg. If and insofar as necessary or desirable, you undertake as well to confirm the aforementioned permission in writing.
The Merchant specifically warrants that it has the authority to enter into this Agreement and that the person(s) agreement on behalf of the Merchant are duly authorized and directed to do so by the Merchant. Furthermore, the Merchant warrants that all references hereinafter to the “Merchant” shall mean the Merchant and its officers, agents and contracted agents.