Zing.gg Limited (“zing.gg”, “us”, “we”, or “our”) operates the business known as Zing.gg which offers its customers products and services relating to e-invoicing and electronic payment transactions. The objective is to allow our organization clients and their customers worldwide to process electronic payment transactions smoothly and securely. Our services are fully described on our website (the “Site”) and with website URL https://zing.gg (hereinafter referred to as the “Service”).
Using our services
You must follow any policies made available to you within the Services.
Don't misuse our Services. For example, don't interfere with our Services or try to access them using a method other than the interface and the instructions that we provide. You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
Using our Services does not give you ownership of any intellectual property rights in our Services or the content you access. You may not use content from our Services unless you obtain permission from its owner or are otherwise permitted by law. These terms do not grant you the right to use any branding or logos used in our Services. Don't remove, obscure, or alter any legal notices displayed in or along with our Services.
A short summary is below:
The data controller of your personal data is Zing.gg Limited, 1 St Peter’s Square, 2nd Floor Suite 104, Manchester M2 3DE, United Kingdom.
You have the right to request deletion of your Personal Data at any time.
If you have any questions about how we collect, store and use your personal information or if you would like a copy of the information we hold about you please contact our Data Protection Officer at firstname.lastname@example.org
Arm our go-to-market teams with a deep knowledge of the competition
Communicate solutions confidently and effectively across Front
Build a consultative relationship across the organization, and meet with strategic partners that align with our highest priorities
|Service.||Means the services described and/or offered on the Site https://zing.gg by zIng.gg.|
|Activate Payments.||Means the optional, Client-selectable function of the Service where Client indicates their request for zing.gg to obtain a Merchant Account for Client so that Client may accept Payment Transactions through the facilities of the Service.|
|Card Schemes.||Means Visa, Mastercard, Discover, American Express, Diners Club, UnionPay, JCB and any of their sub-brands.|
|Client.||Means a customer of Zing.gg|
|Client Customer.||Means a customer of Client.|
|Client Data.||Means personal data, reports, names, phone numbers, email addresses, addresses, files, folders or documents in electronic form that the User of the Service stores within the Service which may include Client Customer Data.|
|Client Customer Data.||Means personal data, reports, names, phone numbers, email addresses, addresses, files, folders or documents in electronic form submitted by the Client Customer through their interactions with Client through the Public Areas of the Service or through Payment forms in relation to Payment Transactions for the goods or services offered by Client.|
|Cookies.||HTTP cookie (also called web cookie, Internet cookie, browser cookie, or simply cookie) is a small piece of data sent from a website and stored on the user’s device by the user’s web browser while the user is browsing.|
|Data Processor.||Means any natural or legal person who processes the data on behalf of the Data Controller. We may use the services of various Service Providers in order to process your data more effectively.|
|Data Subject.||Means a living individual who is using our Service and is the subject of Personal Data.|
|Merchant Account.||Means Card Payment acceptance account issued to a Client by a Zing.gg partner Payment Processor for purposes of accepting Payment Transactions.|
|Payment Card.||Means a debit or credit card issued by the Card Schemes used by a Client Customer the affect a Payment Transaction.|
|Payment Gateway.||Means the technical platform that receives, stores and transfers Payment Card and Client Customer Data collected through the Service and passed to the Payment Processor technical systems during Payment Transactions.|
|Payment Processor.||Means a duly licensed and authorized Payment Institution and Principal Member of the Card Schemes.|
|Payment Transaction.||Means an electronic payment transaction involving the use of a Payment Card.|
|Personal Data.||Means the data about a living individual who can be identified from those data (or from other information either in our possession or likely to come into our possession.|
|Public Area.||Means the area of the Site that can be accessed both by Users and Visitors without needing to log in.|
|Restricted Area.||Means the area of the Site that can be accessed only by Users, and where access requires logging in.|
|Usage Data.||Usage Data is the data collected automatically either generated by the use of the Service from the Service infrastructure itself (for example, the duration of a page visit).|
|User.||Means an employee, agent or representative of a Client, who primarily uses the restricted areas of the Site for the purpose of accessing the Service in such a Capacity.|
|Visitor.||Means an individual other than a User, who uses the public area, but has no access to the restricted areas of the Site or Service.|
What Information is Collected?
Information Collection and Use
We collect several different types of information for various purposes to provide and improve our Service to you. The legal basis for Zing.gg’s processing of personal data are primarily that the processing is necessary for providing the Service in accordance with Zing.gg’s Terms of Service and that the processing is carried out it Zing.gg’s legitimate interests, which are further explained in the section “Use of Data” of this Policy. We may also process data with your your consent, asking for it as appropriate.
User Provided Personal Data
When you use our Service, you will provide and we will collect certain personally identifiable information meaning information that can be used to contact or identify you (“Personal Data”). Personally identifiable information may include but is not limited to:
- Email Address
- First name and last name
- Date of birth
- Phone number
- Address, State, Province, ZIP/Postal Code, City, Country
- Billing details (payment method, billing address, transaction details)
- Details regarding connected third-party accounts (Facebook, PayPal, Google)
- Cookies and Usage Data (IP address, geo-location, device unique identifiers
We may use your Personal Data to contact you with information that may be of interest to you including marketing or promotional materials. You may opt out of receiving any, or all, of these communications from us by following the instructions provided or by using the unsubscribe link in the email we send.
Information Collected or Uploaded by Clients
A Client or User may store or upload Client Customer Data into the Service. Zing.gg has no direct relationship with the individuals whose Personal Data it hosts as part of Client Customer Data. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Customer Data.
Merchant Account Application Data
A Client may provide data including Personal Data when they supply us with information requested to complete a Merchant Account application on their behalf and submit it to our partner Payment Processors. Each Client is responsible for providing notice to its Users and third persons including, but not limited to, it’s Directors, Ultimate Beneficial Owners (“UBOs”) and others who exercise management control over the operations of Client, concerning the purpose for which Client collects and submits their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data. In addition to User Provided Personal Data, Merchant Account Application Data may include, but is not limited to:
- Personal Information including Personal Data for all Data Subjects
- Corporate Information
- Tax information
- Contact details
- Identification data
- EU basic payment account identification
- Birth Date
- Place of Birth
- If you hold a prominent public function (for PEPs)
- Other payment service/banking relationship details
- Credit reference agency data
- Own or third-party security
- Employment position
- Cashflows and balance sheets
- Business management information
Providing you have given us your specific consent for processing your data then the lawfulness of such processing is based on that consent. You have the right to revoke your consent at any time. However, any processing of Merchant Account Application Data including Personal Data prior to the receipt of your revocation will not be affected.
Information Provided by Client Customers or Visitors
A Client Customer or Visitor will become a Data Subject when they provide and we collect certain personally identifiable information through the course of their engagement with Client, either through the Public Areas of the Service and/or when submitting personal information associated with Payment Transactions made through the facilities of the Service or when submitting personally identifiable information through the payment and registration facilities of Client website which may pass details to the Service via API integration. Each Client is responsible for providing notice to its customers and third persons concerning the purpose for which Client collects their Personal Data and how this Personal Data is processed in or through the Service as part of Client Data.
Automatically Collected Information
We may also collect information on how the Service is accessed and used (“Usage Data”). This Usage Data may include usage session details such your computer’s IP Address, geo-location, browser type, browser version, device unique device identifiers, your actions while your browse our site including the pages of our Service that you visit, the time, date and duration of your visit, the time spent on each of those pages, and other diagnostic data.
We may use and store information about your location if you give us permission to do so (“Location Data”). We use this data to enable and enhance the features of our Service and to improve and customize the Service. When you use our Service you can enable or disable location services at any time by modifying your device settings.
Tracking Cookies Data
Examples of Cookies we use:
- Session Cookies. We use Session Cookies to operate our Service
- Preference Cookies. We use Preference Cookies to remember your preferences and various settings
- Security Cookies. We use Security Cookies for security purposes.
- Advertising Cookies. Advertising Cookies are used to serve you with advertisements that may be relevant to you and your interests.
How We Use Your Data
We use the data we collect for various purposes:
- To provide, maintain and improve our Service.
- To deliver correspondence and notify you about changes to our Service.
- To allow you to participate in interactive features of our Service when you choose to do so.
- To provide assistance and customer support.
- To create aggregated statistical data so that we can improve our Service.
- To monitor usage of our Service.
- To detect, prevent and address technical issues.
- To enhance data fraud prevention and security capabilities
To provide you with news, special offers and general information about our Service and about other goods, services and events which we offer that are similar to those that you have already purchased or inquired about unless you have opted not to receive such information.
Our Legal Basis for Processing Personal Data under the General Data Protection Regulation (GDPR)
Zing.gg may process your Personal Data because:
- We need to perform a contract with you
- You have given us permission to do so.
- The Processing is in our legitimate interests and it is not overridden by your rights.
- For payment processing purposes.
- To comply with the law.
Your Data Protection Rights under the General Data Protection Regulation (GDPR)
If you are a resident of the European Economic Area (EEA), you have certain data protection rights guaranteed by law. Zing.gg aims to take commercially reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data. If you wish to be informed about what Personal Data we hold about you and if you want to be removed from our systems, please contact our Data Protection Officer at email@example.com.
In certain circumstances, you have the following data protection rights:
- The right to request access to your Personal Data.
- The right to request collection or deletion of your Personal Data.
- The right to object to the use and processing of your Personal Data.
- The right to request that we restrict the use and processing of your Personal Data.
- The right to request portability of your Personal Data.
- The right to withdraw your consent to the use and processing of your Personal Data.
- The right to make a complaint to a government supervisory authority.
Zing.gg strives to provide these rights to all visitors and users. Please email us at firstname.lastname@example.org with any requests, questions or concerns. Please note that we may ask you to verify your identify before responding to such requests. For more information about your rights under the GDPR in the European Economic Area (EEA), please contact your local data protection authority.
Data Transfer and Storage of Personal Data
Disclosure and Sharing of Personal Data
Zing.gg does not sell, license or rent your personal data to third parties. However, we may share your personal data with third parties for or under the following stated reasons and conditions:
To Satisfy Legal Requirements
Where we are doing so in the good faith belief that such action is necessary to:
- To Comply with a legal obligation, legal action or court order
- To protect or defend the rights or property of Zing.gg our users or anyone else
- To prevent or investigate possible wrongdoing in connection with the Service
- To protect the personal safety of users of the Service of the public
- To protect against legal liability
With our Affiliates
We may share your personal data with our affiliates, by which we mean a person or entity that directly or indirectly controls, is controlled by, or is under common control with Zing.gg. “Control”, for purposes of this definition, means direct or indirect ownership control of more than 50% of the voting interests of the subject entity.
With our partner Payment Processors
Zing.gg offers its Clients products or services relating to e-invoicing and access to facilities to accept electronic Payment Transactions. Payment Processing is a regulated financial activity; accordingly, Merchant Accounts may only be issued by duly licensed Payment Processors. Zing.gg partners with third-party Payment Processors to provide Merchant Accounts to our Clients. To accept Payment Transactions and specifically Card Payments, Client must apply and be approved for a Merchant Account issued by one of our partner Payment Processors. This process is facilitated through the Service when Client selects the function “Activate Payments”, an available service option. When Client selects the Activate Payments option we assess eligibility for a Merchant Account. If we determine that Client is a suitable candidate, we proceed to collect Merchant Account Application Data. The Data is collected for the express purpose of sharing such data with one or more of our partner Payment Processors by submitting your Merchant Account application for Payment Processor’s review and assessment. When you choose the Activate Payments option we will obtain confirmation of your consent to collect and share your Data. Provided that you have given us your consent then the lawfulness of processing and sharing such data is based on that consent. By providing your consent you accept and agree that you are supplying the data for the express purpose of our sharing it with our partner Payment Processors and you instruct us to do so on your behalf.
With our Service Providers
We may disclose information about you to organizations that provide a service to us, on the understanding that they will keep the information private and confidential and will comply with the GDPR and other relevant data protection laws. We may share information with the following types of service providers:
- Technical providers who support us in providing our services to you;
- Technical support providers who assist with our website and IT infrastructure;
- Third party software providers, including “software as a service” solution providers, where the provider hosts the relevant personal data on our behalf;
- Professional advisors such as solicitors, accountants, tax advisors, auditors and insurance brokers;
- Providers that help us generate and collate reviews in relations to our products and services;
- Our advertising and promotional agencies and consultants and those organizations selected by us to carry out marketing campaigns on our behalf; and/or
- Providers that help us store, collate and organize information effectively and securely, both electronically and in hard copy format, and for marketing purposes; and/or
- Regulators and public authorities.
In a Change of Ownership Event
Security of Data
We use industry standard technologies to safeguard your information, including your Personal Data, from unauthorized use and disclosure and to prohibit possible security breaches of the Service. Where the acceptance of Card Payments is involved, we do not collect or store Payment Card details. That information is provided directly to our third-party Payment Processors via our Payment Gateway, which is provided by one of our Service Providers. Our Data Storage and Hosted Serviced Provider, our Payment Processors and our Payment Gateway Provider adhere to the standards set by the Payment Card Industry Security Standards Council (PCI-DSS), which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. Unfortunately, no website, computer system or online communication system is completely secure. We cannot guarantee that unauthorized access, hacking, data loss, or other breaches will never occur. You use the Service at your own risk.
Retention of Data
Data Controller and Data Processor
Zing.gg as Data Processor
Zing.gg does not own, control or direct the use of any of the Client Customer Data collected, uploaded, stored or otherwise processed by a Client or User via the Service. Zing.gg is largely unaware of what Client Customer Data is actually being stored or made available by a Client or User to the Service and does not directly access such Client Data except as necessary to provide Services to the Client and its Users or in response to a request from the Client Customer directly. Because Zing.gg does not collect or determine the use of any Personal Data contained in the Client Customer Data and because we do not determine the purposes for which Personal Data is collected, the means of collecting such Personal Data, or the uses of such Personal Data, Zing.gg is not acting the capacity of Data Controller in terms of the EU’s General Data Protection Regulation (“GDPR”) and does not have the associated responsibilities under the GDPR. Zing.gg should be considered only as a processor on behalf of its Clients and Users as to any Client Customer Data containing Personal Data stored in connection with the Service to be transferred or otherwise made available to third party Service Providers who may process data on behalf of Zing.gg in connection with Zing.gg’s provision of the Service to Clients. Such actions are performed or authorized only by the applicable Client or User. The Client or the User is the Data Controller under Regulation for any Client Customer Data containing Personal Data, meaning that such party controls the manner that such Personal Data is collected and used as well as the determination of the purposes and means of the processing of such Personal Data. Zing.gg is not responsible for the content of the Personal Data contained in the Client Customer Data or other information stored on its servers (or its Service Provider’s servers) at the discretion of the Client or the User nor is Zing.gg responsible for the manner in which the Client or User notifies, collects, handles disclosure, distributes or otherwise processes such information.
Where a Client Customer submits Personal Data and Payment Card Data to the Payment Gateway for purposes of affecting Payment Transactions, the submitted Data is collected directly by the secure facilities of the Payment Gateway and transmitted to the Payment Processor for authorization and/or stored in an encrypted manner by the Payment Gateway. The Payment Card Data and other Personal Information including Personal Data are subjected to risk and plausibility checks and other anti-fraud measures consistence with Payment Card Industry best practice and all stored Data is fully encrypted and held according to the PCI-DSS Level 1 standard. In this case Zing.gg is the Data Processor of the Client Customer Data and the Payment Card data as Zing.gg does not control the relationship between the Client and Client Customer and does not determine the reason or purpose for which the Data was collected. Zing.gg is not responsible for the manner in which the Client or User notifies and handles disclosure and consent concerning the collection, storage, distribution or other processes concerning such information.
Zing.gg as Data Controller
Where Zing.gg collects Personal Information including Personal Data from Clients or Users of the Service including Merchant Account Application Data collected when a Client selects the Activate Payments function, Zing.gg is both the Data Processor and the Data Controller. In such cases Zing.gg’s Data collection is limited to such information as is necessary to perform our business operations and to provide our Services to you or information which you have consented to providing. Specifically, when a Client selects the Activate Payments function we obtain the Client’s consent and approval to collect the Merchant Account Application Data and share it with our partner Payment Processors for purposes of obtaining a Merchant Account approval from the Payment Processor. The scope of Data collected in the Merchant Account Application Data includes Personal Data relating to the Beneficial Owners, Directors and Employees and Users of the Client, each such potential person a Data Subject within the scope and meaning of this Policy. The Client certifies that, prior to submitting such Personal Information including Personal Data of such Data Subjects, they have notified and obtained consent concerning the collection, storage, distribution concerning such Personal information from each Data Subject.
Our Service Providers
We may employ third party companies and individuals to facilitate our Service (“Service Providers”), provide the Service on our behalf, perform Service-related services or assist is in analysing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Payment Provider Services
We may use third-party Service Providers to monitor and analyse the use of our Service.
We may use third-party Service Providers to show advertisements to you to help support and maintain our Service.
Google Ads is an advertising service provided by Google Inc.
Google Ads Remarketing
Links to Other Sites
Children and Privacy
Our Service is not directed towards anyone under the age of 18 (“Children”). Zing.gg recognizes the importance of maintaining the privacy of Children, particularly those under the age of 18. We are committed to complying with all applicable laws and regulations regarding Children, including the Children’s Online Privacy Protection Act (“COPPA”). Except in limited circumstances permitted by law, we do not knowingly collect, store, maintain or share personally identifiable information from Children under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we do become aware that we have collected Personal Data from Children without verification or parental consent, please send us an email at [58.1] and we take steps to remove that information from our servers.